Most Frequently Asked Questions

The LED Light Does Not Turn On, What’s Wrong?

There is a small plastic disk underneath the batteries to prevent the light from turning on during shipment. Remove this disk, replace the batteries + side up, and it will work.

I’ve pulled the plastic disk out and it still will not turn on?

If this is the case, you will have to purchase a new battery. These are called lithium coin cell batteries and can be purchased online or at any dollar store or WalMart/Target for less than $1. Here is a link if you would like to purchase them online.

I Purchased my kit from Groupon, Living Social, Amazon Local, or SaveLocal and I did not receive it?

Unfortunately, you didn’t complete the ordering process with us. You need to redeem the order on our website before your kit will ship.
Below are the instructions:
1. Go to: http://prosmileteethwhitening.com/redeem-your-purchase/
2. Fill out the redemption order form with all the correct information (Your Groupon Voucher number is needed)
3. Click submit

What is the best way to form the teeth trays?

Here is a video tutorial from a dental assistant explaining the process.

How many applications are in the kit?

There is enough gel in the dispenser (Syringe) for 7-14 daily whitening applications.

How old do you have to be before you can use the kit?

14 years of age is the recommended age.

Does this product cause any sensitivity?

Because we only recommend keeping the trays in your mouth for 30 minutes at a time, there should be no sensitivity issues. If there is any, it would be minimal, plus we’ve included in our kit, re-mineralization gel to help reduce any sensitivity and revitalize and strengthen your enamel. We are the only company that includes this product separately in our take home kits.

What is it that separates your whitening kit from all the other whitening kits available on the market today?

First off, our gels are 100% All Natural, ALL AMERICAN MADE, and FDA Regulated to insure your safety. We also offer the strongest over the counter percentage of carbamide peroxide (36%) available to consumers plus we include a re-mineralization pen and LED light that most of our competitors do not have access to. Not to mention, we also have a very nifty travel case!!

If I choose not to come by your office and pick it up, how long should I expect to wait before the kit is delivered to me?

Allow 7-10 business days from the day that you redeem your kit; not the day you purchased but the actual day you redeem your kit.

How do I redeem the kit or pick up the kit?

You may come by any of our locations and pick it up, or if you don’t have time and would like for us to ship it, go Here to Redeem Your Purchase. You will be asked to enter your shipping info and the barcode from your purchase which will be on your voucher. Thanks for purchasing!

How much are refill gel dispensers and how do I order more?

10ML gel dispensers/refills are $19.99 each. Re-order online now.

Does this product work on porcelain veneers or bonding?

People forget that their teeth are “live” organisms and porous, so they absorb staining agents. The “fake” teeth are non-porous and do not stain. Anyone with partials, crowns or implants are perfect candidates for this procedure. Bleaching of the natural teeth remove stains that occur over time. The result is a better and more even match to the crowns, bonding or veneers.

What is the percentage of carbamide peroxide and what are the ingredients in the gel?

36% carbamide peroxide(the strongest over the counter formula sold) that is still safe to use on the teeth. Ingredients are carbamide peroxide, glycerin, water and potassium nitrate. This product is also enamel safe and FDA regulated to insure your safety.

How long do I have to wear the trays at a time?

We recommend 30 minutes to 1 hour, depending on your sensitivity level. Start with 30 minutes and if comfortable, continue for the full hour. Use once a day for 10-14 consecutive days. Do not exceed 1 hour applications.

How long does the product last?

Depending on each person’s lifestyle and eating habits, the longevity of the product lasting will vary. Typically speaking you should see results last 6 months to a year if you brush your teeth twice a day.

Do you have to hold the Blue LED light for 30 to 60 minutes?

No you do not have to hold the Blue LED light. It will stay in place when inserted properly.

Is the kit reusable by simply purchasing more gel, or does it require an entirely new kit to use it for a 2nd go-round?

The kit can be used over and over for multiple times. All you ever have to do is purchase more gel refills.

Will this product do any damage to fillings?

This product is FDA compliant and safe to use on all types of surfaces of teeth! Our product will not cause any harm or damage and is Enamel Safe!

How does the “FREE” lifetime gel refills work?

The gel refills are FREE if you purchased that deal. Each customer who purchases is eligible for 1 Free Gel Refill each month and it has to be shipped. You will have to pay a very minimal Shipping & Handling charge of $6.99. You may not pick it up. Many other teeth whitening companies charge anywhere from $39-$59 for refills, so this makes our deal the best on the market. FREE refills, just pay for the S&H. When you run out of gel, please visit our Re-Order page to Re-Order. You will need your voucher number.

For Any Additional Questions, please call our Customer Service Number at 704-990-8922

Customer Support Line: 704-990-8922
Change Your Smile And Change Your Life